Frequently Asked Questions (FAQ)

Shipping & Orders

Q: Do you ship to my country? A: Yes! We offer Free Shipping Worldwide. No matter where you are located, we will deliver your timepiece to you at no extra cost.

Q: How long will it take to receive my watch? A: Because our watches are hand-assembled to order, the total delivery time is typically 3 to 4 weeks. Here is the breakdown:

  • Order Processing: 2 business days.

  • Assembly & Testing: 1 week.

  • Shipping: 2–3 weeks.

Q: Where are your watches shipped from? A: All our timepieces are hand-assembled and shipped directly from our facility in China.

Q: Can I cancel or change my order after placing it? A: We begin processing orders immediately after the 2-day processing window. Because our watches are built to specific requirements, we cannot accept cancellations once assembly has begun.

Returns & Warranty

Q: What is your return policy? A: Due to the personalized and hand-assembled nature of our watches, all sales are final. We do not accept returns or offer refunds. Please be sure of your choice before purchasing.

Q: Do your watches come with a warranty? A: Yes. We offer a 1-Year Warranty specifically covering the watch movement. If the mechanical or quartz movement malfunctions under normal use within one year, we will repair or replace it.

Q: What if my watch arrives damaged? A: Every single piece is rigorously examined for perfection before shipment. However, if there is an issue upon arrival, please contact us immediately so we can assess the situation.

Product Care & Usage

Q: Are the watches waterproof? A: Our watches are rated for 50 meters (5 ATM) of water resistance. However, to preserve the longevity of your timepiece, we strongly advise against subjecting them to high-pressure water environments, such as deep diving or high-impact water sports.

Q: Does the warranty cover water damage? A: No. Products damaged by water are not eligible for return or warranty claims. Please ensure the crown is screwed down tight before any contact with water.

Q: Why does my watch have a "Seiko" movement but isn't sold by Seiko? A: We use genuine Seiko Instruments (SII/TMI) movements—such as the VK63, NH35, and NH38—because they are the industry standard for reliability and accuracy. Our watches are custom-built "Mod" watches using these authentic engines, but they are not official Seiko products.

Q: How do I maintain the movement? A:

  • Automatic (NH35/NH38): These are self-winding. If you don't wear it for a few days, give it a few shakes or wind the crown to start it again.

  • Mechaquartz (VK63): These run on a battery. Expect the battery to last approximately 3 years under normal use.